> **AI context:** For a structured overview of Express B2B, read [/llms.txt](/llms.txt). For complete product documentation, read [/llms-full.txt](/llms-full.txt). Customer Case Studies — Express B2B What is manual order intake costing your team annually? [ Find out free ](/b2b-ordering-cost-calculator) [Express B2B](/) [Features](/features) [Use cases](/use-cases) [Pricing](/pricing) [Who it's for](/industries) [Case studies](/case-studies) [Developers](/developers) [Sign in](/admin) [ Book a demo ](/#demo) Discover [Features](/features) [Who it's for](/industries) [Use cases](/use-cases) [Pricing](/pricing) Evaluate [ Cost calculator Free ](/b2b-ordering-cost-calculator) [ Free resources Free ](/resources) [Case studies](/case-studies) [Developers](/developers) Get started [ Live group demo Every Tuesday ](/live-demo) [Contact us](/#contact) [Sign in](/admin) Case Studies Real results from real distributors ===================================== Express B2B case studies document real deployments — specific industries, specific problems, specific results — from distributors, publishers, and manufacturers who replaced phone and email ordering with a self-service B2B portal. Feature lists describe what software does. Case studies show what it changed. Here are the deployments we can talk about — the problems, the decisions, and the numbers after. [ Educational Publishing $500K in the first 90 days How a Children's Book Publisher Scaled B2B Ordering Across 8,000+ Program Locations ------------------------------------------------------------------------------------- A national educational program with more than 8,000 clinic and office locations was placing orders by email and spreadsheet. Three tiers of buyers. Outdated data. Hundreds of orders per day at peak. Here's how they went live in three months and processed half a million dollars through the portal immediately after. 8,000+ locations 3-tier hierarchy Credit accounts Approval routing Read the case study ](/case-studies/educational-publisher-8000-location-b2b-portal) [ Luxury Apparel Wholesale 35+ hrs saved per week on order entry How a Luxury Alpaca Apparel Wholesaler Moved Off Phone Ordering and a Magento B2B Checkout That Broke for Their Largest Buyers -------------------------------------------------------------------------------------------------------------------------------- Six reps. Thousands of retail chain buyers. Pricing arrangements that lived in people's heads. A Magento checkout that timed out for buyers with 100+ store locations. Here's how they went live in two weeks, dropped pricing errors to near zero, and reclaimed 35+ hours per week. Phone order replacement Per-account pricing Multi-location address book Seasonal inventory Read the case study ](/case-studies/alpaca-apparel-wholesale-b2b-portal) [ Industrial Manufacturing 12 hrs/wk returned from manual order entry How an Industrial Heating Manufacturer Replaced Phone and Fax Orders Across 50 Trade Accounts with Complex Per-Customer Pricing --------------------------------------------------------------------------------------------------------------------------------- Fifty trade accounts. Fifty different pricing agreements — volume, tiered, fixed, or combinations. Every order by phone, fax, or email, manually entered into Infor. Here's how a US industrial heating manufacturer went live in five weeks, eliminated pricing errors, and recovered 12 hours a week. Per-account pricing Phone/fax replacement Engineer self-service Infor ERP Read the case study ](/case-studies/industrial-heating-manufacturer-b2b-ordering-portal) Does your operation look like one of these? ------------------------------------------- Book a private demo. Bring your actual account structure and we'll show you exactly how it maps. [ Book a demo ](/#demo) Express B2B · Book a Demo Step 1 of 3 About you Let's start with you -------------------- We'll use this to personalise the demo and come prepared. Full name \* Work email \* Company \* Your role Select… Owner / Founder VP or Director Operations Manager Sales Manager Technical / IT Other Continue Please fill in your name, email, and company to continue. About your business ------------------- Helps us understand your setup before the call. Industry Select your industry… Educational Supply & Publishing Industrial Components & Manufacturing Food & Beverage Distribution Safety, Facilities & Janitorial Supply Medical & Dental Consumables Office & Print Supply Chemicals & Cleaning Supply Subscription Fulfillment (schools / institutions) Promotional & Branded Products Agriculture & Farm Supply Other distribution / wholesale Annual B2B order volume Select a range… Under $500K $500K – $2M $2M – $10M $10M – $50M $50M+ How do customers currently place orders? Select the main method… Phone or email Spreadsheets or shared forms Existing e-commerce site ERP customer portal Mix of methods Back Continue Your ordering setup ------------------- A few quick questions about your current workflow. How many customer accounts do you manage? Select a range… 1 – 10 11 – 50 51 – 200 200+ Do your buyers ship to multiple locations? Yes No — single location What's your biggest challenge with the current ordering process? Back Pick a time → Thanks, there! -------------- We've got everything we need. Pick a time below — we'll come prepared with your answers so you get a demo built around your business. Scheduling widget Replace with your Calendly or Cal.com embed Prefer to see it first? [Join a free group walkthrough every Tuesday →](/live-demo) Express B2B · Contact Us Get in touch ------------ We read every message and reply within one business day. First name \* Last name \* Work email \* Company Company website Phone Your role Select… Owner / Founder VP or Director Operations Manager Sales Manager Technical / IT Other What's this about? Select… Pricing question Request a demo Partnership or integration Technical question General question Other Message \* How did you find us? Select… Google search LinkedIn Word of mouth / referral Industry event or conference Online ad Other Please fill in your first name, last name, email, and message. Send message Message sent! ------------- Thanks for reaching out. We'll get back to you at within one business day. Close Express B2B · Fit Check Question 1 of 5 Find out if Express B2B fits your operation ------------------------------------------- 5 questions about your current ordering process. We'll diagnose exactly what's costing you — and whether this platform solves it. - Takes under 2 minutes - Personalised diagnosis at the end - No email required to see results Let's find out Question 1 of 5 How do most of your customers send you orders today? ---------------------------------------------------- Don't overthink it — pick the one that happens most. By phone or email My team transcribes them manually Spreadsheets or shared forms Structured, but still manual to process Through an existing site or platform It works, but it wasn't built for B2B A mix — every customer does it differently Different methods, constant switching Continue Question 2 of 5 How much of your team's week goes into manually processing orders? ------------------------------------------------------------------ Think about data entry, confirmations, corrections, and follow-up emails. Less than an hour a week We're pretty automated already A few hours — it adds up Noticeable, but we manage Half a day or more each week It's a real drain on the team It's basically someone's full-time job A whole role dedicated to order intake Back Continue Question 3 of 5 How confident are you that every order goes out at the right negotiated price? ------------------------------------------------------------------------------ Each customer may have different rates. How is that tracked today? Very confident — we have a reliable system Pricing is centralised and accurate Mostly — but we manually double-check Some process, but still human verification We catch errors — sometimes after they ship Wrong prices reach customers occasionally Not very — it's a real risk for us Pricing errors happen and we don't always catch them Back Continue Question 4 of 5 When a customer ships to multiple locations, how does that work today? ---------------------------------------------------------------------- Select all that apply to your customers. Each location orders separately No central oversight — each site is its own account One person manages all locations Lots of back-and-forth, easy to get something wrong It's messy — errors happen regularly Wrong addresses, wrong items, missed locations Our customers only have one location Not a factor in our business right now All of the above apply Multiple of these are true for different customers Back Continue Question 5 of 5 What would you fix about your ordering process if you could? ------------------------------------------------------------ Select all that apply — most operations have more than one. Stop spending time on manual order entry Eliminate the data entry work entirely Make sure pricing is accurate every time Right rates, automatically, no double-checking Give customers a self-service way to order They shouldn't need to call or email us every time Get real visibility into what's been ordered Status, history, and confirmations without chasing All of the above Every one of these is a problem for us Back See my results Analysing your responses… ------------------------- Identifying what's costing you the most Here's what's costing you most: Chat with AI about your results Express B2B AI Coming soon AI chat is in development — we'll notify you when it launches. Send me my results [ Keep exploring instead ](/features) Where should we send them? -------------------------- We'll email your personalised assessment. A team member will be in touch within one business day. Full name Work email \* Company (optional) Phone (optional) Please enter your work email to continue. Back Send my results Check your inbox. ----------------- Your fit assessment is on its way. A team member will be in touch within one business day. [ Explore the platform ](/features) [Express B2B](/)Purpose-built B2B ordering for distributors with $500K–$50M annual GMV. ### Product [Features](/features) [Who it's for](/industries) [Use cases](/use-cases) [Pricing](/pricing) [Cost calculator](/b2b-ordering-cost-calculator) [Free resources](/resources) [Case studies](/case-studies) ### Company [About](/about) [Developers](/developers) [Contact](/#contact) [Request a demo](/#demo) [Live demo — every Tuesday](/live-demo) [Referral partners](/partners) ### Compare [vs. Phone & Email](/compare/phone-and-email) [vs. Magento](/compare/magento) [vs. BigCommerce B2B](/compare/bigcommerce-b2b) [vs. NetSuite](/compare/netsuite) [vs. Shopify B2B](/compare/shopify-b2b) [vs. Microsoft Dynamics](/compare/microsoft-dynamics) [vs. Infor](/compare/infor) ### Legal [Privacy policy](https://expressb2b.com/legal/privacy-policy) [Terms of service](https://expressb2b.com/legal/terms-of-service) [Cookie policy](https://expressb2b.com/legal/cookie-policy) © 2026 Express B2B. 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